Question 1

How do I book?

Accepted Answer

All bookings are done through our online scheduling system. Just choose your services, select a time, and you’re all set.

Question 2

How do I cancel or reschedule?

Accepted Answer

To cancel or reschedule a booking, please visit our booking page and log in using the same email you used to submit the order (an account is automatically created for you). Once logged in, click on Listings, select the booking you’d like to change, and click the calendar icon to cancel or reschedule your appointment.

Cancellations or rescheduling within 24 hours cannot be completed independently and require contacting us directly.

If you have any trouble making changes on your own, feel free to contact us and let us know whether you’d like to cancel or what date and time you’d like to reschedule for.

Question 3

How long does a typical photoshoot take?

Accepted Answer

The duration varies depending on the services requested and the property size. Most shoots range between 30 minutes to 1.5 hours.

Question 4

Can I combine multiple services in one visit?

Accepted Answer

Yes! With our user-friendly scheduling system, it’s easy to book multiple services—such as interior photos, drone footage, and video—during a single appointment. Combining services helps save time and ensures all media is captured efficiently in one session.

Question 5

Do you reshoot if the weather is bad?

Accepted Answer

Only drone services are postponed due to poor weather conditions. If this happens, the client must reschedule the drone portion for a new date. When rescheduling, please select the exact same drone service that was originally postponed. You will not be charged again for the reshoot. Any images captured before the reshoot will be professionally edited at no extra cost to correct issues caused by the weather, such as straightening windy trees or brightening cloudy/grey skies.

Question 6

Can I request specific shots or angles?

Accepted Answer

Yes! You’re welcome to request specific shots, angles, or features you want highlighted in the photos or videos. Feel free to let us know ahead of time or during the shoot which rooms, details, or perspectives are most important, and we’ll make sure they’re captured to showcase the property at its best.

Question 7

Do you offer twilight or sunset shoots?

Accepted Answer

Yes! Twilight and sunset shoots are available at no extra cost. Simply schedule your session at your convenience during the civil twilight time for the best lighting.

Question 8

Can I change or modify my order after it has been placed?

Accepted Answer

Orders cannot be modified once they are submitted. If you need to make changes, the appointment must be cancelled and rescheduled for another available time slot.
If you wish to remove a service without cancelling the appointment, you may inform the photographer upon arrival. The service will simply not be completed, and you will not be billed for it.

Question 9

Do you keep backups of all the media in case I lose my files?

Accepted Answer

Yes. All final delivered media is backed up and stored indefinitely, so it will always remain accessible if you ever need it again. However, raw unedited files — such as photo brackets or original video clips — are not stored long-term and may be deleted after the final edits are delivered.

Frequently Asked Questions

How do I book?

How do I cancel or reschedule?

How long does a typical photoshoot take?

Can I combine multiple services in one visit?

Do you reshoot if the weather is bad?

Can I request specific shots or angles?

Do you offer twilight or sunset shoots?

Can I change or modify my order after it has been placed?

Do you keep backups of all the media in case I lose my files?

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